Shipping and Customer Service
We ship Australia wide. Unfortunately, at this time we do not ship Internationally.
Dispatch of goods is within 7-10 working days of order from our Adelaide Warehouse (SA only). All other states, allow 2 weeks from your online order to door delivery. As soon as your order is dispatched you will receive tracking information via email. This dispatch and delivery estimates allow for public holidays and unforeseen minor delays.
We are unable to deliver to PO Boxes and Parcel Lockers. All deliveries require signature upon delivery. Although we highly recommend signing for all packages, if you do specify to “Authority to Leave” or any instructions to leave your order, and the package goes missing, we will not be held responsible for any lost orders.
SHIPPING COSTS – AUSTRALIA
Chopping boards and side tables only
We all love FREE SHIPPING and we’re happy to give our customers the following offers:
FREE SHIPPING FOR ADELAIDE METRO (Inc Adelaide Hills + Victor Harbor)
FREE SHIPPING FOR ORDERS OVER $150 (AUS Metro only, excluding NT)
FREE SHIPPING AUS WIDE FOR ORDERS OVER $250
If your purchase doesn’t fall in the above categories, please see prices below and use as a guide only. Accurate costs will be displayed at checkout.
SOUTH AUSTRALIA (OTHER)
Country $29
VICTORIA
Melbourne, Geelong, Bendigo, Ballarat $22 | Country $48
NEW SOUTH WALES
Sydney Metro + other areas $29 | Country from $52.00
QUEENSLAND
Metro $38.50 | Lower QLD / Other from $49.00
WESTERN AUSTRALIA
Perth Metro $38.50 | Country $72
NORTHERN TERRITORY
$72
TASMANIA
Metro $29 | Country $72
ACT
$29
Larger volumes If you are ordering multiple quantities, please see our FREE SHIPPING offers stipulated above to see if your order qualifies. Otherwise, the final shipping cost will be shown when your address is entered, before your order is processed.
What if you don’t deliver to my postcode? Although our courier will deliver to most postcodes across Australia, there are a few places that are not on their list. Please contact us at info@amssurfaces.com.au and we’ll try and offer another shipping alternative for you.
SHIPPING – LARGER ITEMS
Coffee tables, Café tables and Dining tables – Deliveries for our large pieces of furniture are arranged through an independent contractor. Once your order has been placed on our website, our dispatch team will be in contact to give you a cost estimate based on your location – from there our contractor will be in contact to arrange a delivery time and payment.
DELAYS
Please be aware that packages may be subject to delays. AMS Surfaces takes every effort to ensure quick and smooth delivery but does not take responsibility for any delays that may affect shipping carriers. If you haven’t received your package in 7 business days from dispatch from AMS Surfaces, please advise us in writing at info@amssurfaces.com.au and we will investigate its whereabouts and resolve the issue.
OUR QUALITY GUARANTEE
AMS Surfaces takes quality very seriously. We manufacture our products using only the highest quality stones, timber and steel. When you see our Quality Guarantee you can be assured that your new purchase won’t fall apart and will last you years to come. All products are inspected by us before being shipped. However, if a product is faulty or damaged we will refund upon return of the goods to our warehouse. See Return Policy below. Please note: this does not include colour variations or veining as stipulated on our website.
CHECK OUT INFO
We take pride in the security of our site and use one of the most secure payment gateways available – PayPal. You will be redirected to the PayPal site, which will open in a new window away from our site. You have the option to either use your PayPal account or type in Credit Card details. Please note, this is still very secure and you will be redirected back to our site after payment details are entered. If you have any trouble checking out please do not hesitate to let us know.